Privacy Policy

Last updated: May 2026

1. Introduction

Welcome to Socialoop ("we", "our", "us"). We operate socialoop.site, an AI-powered social media management and scheduling platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

Account Information

• Full name, email address, username
• Password (encrypted and never stored in plain text)
• Timezone and language preferences

Social Media Data

• Access tokens for connected social accounts (Facebook, Instagram, LinkedIn, TikTok, Twitter/X)
• Page and profile information from connected accounts
• Published and scheduled post content

Usage Data

• Log data including IP address, browser type, pages visited
• Feature usage and activity timestamps
• Device and operating system information

Payment Information

• Subscription plan details
• Transaction history
• We do not store full credit card numbers — payments are processed by third-party providers

3. How We Use Your Information

We use your information to:

• Provide and operate the Socialoop platform
• Schedule and publish content to your connected social accounts
• Send account-related notifications and updates
• Process payments and manage subscriptions
• Improve our platform and develop new features
• Respond to support requests
• Comply with legal obligations

4. Social Media Permissions

When you connect a social media account, you grant Socialoop permission to:

• Read your page and profile information
• Publish posts on your behalf
• Access post engagement data

You can revoke these permissions at any time from your connected accounts settings or directly from the social media platform.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers who help us operate the platform (hosting, email, payment processing)
• Social media platforms as required to publish your content
• Legal authorities if required by law

6. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive credentials
• Regular security audits and updates
• Access controls and authentication

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where required by law.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent for data processing

To exercise these rights, contact us at: support@socialoop.site

9. Cookies

We use cookies to maintain your session, remember preferences, and analyze platform usage. You can control cookie settings through your browser.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children's Privacy

Socialoop is not intended for users under the age of 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@socialoop.site
Website: https://socialoop.site/contact